Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

What We Collect

We only collect personal information that you voluntarily provide when you:

• Fill out a contact or booking form
• Call, email, or message us directly

This may include your name, email address, phone number, address, and any message you choose to send.

We also collect basic website analytics including page visits and site usage statistics to improve our website performance and user experience.

Legal Basis for Processing

We process your personal information based on:

• Consent: When you voluntarily submit information through our contact forms
• Legitimate Interest: To provide and improve our cleaning services
• Contract Performance: To fulfill our obligations when you book our services

How We Use Your Information

We use the information you submit to:

• Contact you regarding your inquiry or booking
• Provide and manage cleaning services
• Follow up with customer support or service reminders
• Improve our website and services based on usage patterns

We do not use tracking cookies, third-party analytics, or advertising tools on our site.

Data Storage and Third-Party Services

Your contact form information is stored in our Customer Relationship Management (CRM) system. We use trusted third-party services for:

• Website hosting and security
• CRM software for managing customer information
• Email services for communication

These service providers are contractually obligated to protect your data and may only access it to provide their services to us.

How We Protect Your Information

Your information is kept private and secure through:

• Secure website hosting with encryption
• Limited access to customer data within our organization
• Regular security updates and monitoring

We do not sell, rent, or share your personal information with third parties unless legally required.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal obligations
• Resolve disputes and enforce agreements

If you request deletion of your data, we will remove it within 30 days, except where we are legally required to retain it.

Your Rights

You can contact us at any time to:

• Ask what data we have about you
• Request changes or deletion of your information
• Withdraw consent for data processing
• Request a copy of your personal data

Data Breach Procedures

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the breach
• Notify affected individuals within 72 hours
• Report to relevant authorities as required by law
• Take steps to prevent future breaches

Changes to This Policy

We may update this privacy policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Significant changes will be communicated via email to existing customers
• Continued use of our services after changes constitutes acceptance of the updated policy

Contact Us

This privacy policy applies to Bright Haven Cleaning's website and services. If you have any questions about this policy or our data practices, please contact us using the information above.